Thank you for shopping with Tristan Vibes. This Shipping Policy outlines the terms and conditions regarding the delivery of products purchased through our website.
1. Delivery Method
We offer Cash on Delivery (COD) as our exclusive payment and delivery method. You will pay the full order amount directly to the delivery agent upon receiving your package.
2. Order Processing
All orders are processed within 1–3 business days after confirmation. Once your order is processed, you will receive a confirmation message with details about the expected delivery timeline.
Please ensure your contact details and shipping address are accurate to avoid delays.
3. Shipping Time
Delivery times vary depending on your location. Most orders are delivered within 3–7 business days. Remote areas may require additional time.
While we strive to deliver orders promptly, unexpected delays may occasionally occur due to weather, logistical issues, or high demand. We appreciate your patience and understanding in such cases.
4. Delivery Confirmation
Before delivery, our team or courier partner may contact you to confirm availability. If you are unavailable to receive the package, delivery may be rescheduled once at no additional cost.
Please ensure someone is present to receive the order at the provided address.
5. Delivery Issues
If your order arrives damaged, incomplete, or is missing, please contact us within 24 hours of receiving the package. Be sure to include clear photos and your order number for quick assistance.
We are committed to resolving any issues as swiftly and smoothly as possible.
6. Service Areas
We currently deliver to select regions. If we are unable to deliver to your address, we will notify you immediately and cancel the order without any charges.
7. Contact Us
For any questions related to your shipment, please reach out to us at [email protected].