At Tristan Vibes, we want you to love every piece you receive. If you’re not completely satisfied with your purchase, we’re here to help with our simple and fair return policy.

1. Eligibility for Returns

You may request a return if:

  • The product is damaged or defective upon delivery.

  • You received the wrong item.

  • The item is unused, in its original packaging, and in sellable condition.

Return requests must be made within 3 days of receiving your order. Any requests made after this period may not be accepted.

2. How to Request a Return

To initiate a return, please contact us with the following details:

  • Order number

  • Reason for return

  • Clear photos showing the issue  

Our team will review your request and provide instructions for the next steps, including arranging a pickup if necessary.

3. Conditions for Return Approval

Returned items must meet the following conditions:

  • Unused and undamaged

  • In original packaging with all tags, labels, and accessories

  • Return request submitted within 3 days of delivery

We reserve the right to reject returns that do not meet these conditions.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your chosen method. Please allow up to 7 business days after approval for the refund to be completed.

Since we offer Cash on Delivery, refunds will not be issued in cash. Instead, a secure method of reimbursement will be arranged directly with you.

5. Non-Returnable Items

We do not accept returns for:

  • Items damaged after delivery due to misuse or mishandling

  • Custom-made or personalized items

  • Clearance or sale items

6. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at [email protected].